Pizza Hut SUCKS!

Who the hell knows? It boggles my mind. It’s difficult to imagine very many other jobs that would be more simplistic than doing what this guy does, and Pizza Hut still can’t find people to man the position without experiencing any great level of difficulty?!?! I’m not sure whether it’s more of a sad illustration of Pizza Hut, or people in general.

Well, I have to say that since I wrote this original post, just over a year ago, we’ve ordered from Pizza Hut perhaps another five or six times. And, miracle of miracles, there are no further horror stories to tell. While the pizzas that we have ordered in that time span was nothing to write home about – just mediocre, passable pizzas (But, Anna still loves them for some odd reason) we haven’t experienced any further major catastrophes.

However, I believe I have been noticing something… and perhaps someone else in the Ottawa area can help me out and let me know that I’m not just losing my mind… but, are Pizza Hut pizzas gradually getting smaller and smaller?

I mean, I think that every month or two, they are shaving perhaps an eighth of an inch off of their pizzas. Maybe they’re doing this because they’ve figured they need to save money by making their 12-inch mediums into 9-inch pizzas, but figure that if they just cut it down all at once that people would complain? I dunno.

But, man, I swear the mediums that we order have gotten down-right tiny! They’ve got to be around 10 inches or so now. I can almost stretch my hand, from thumb-tip to middle finger-tip, across the entire surface of the pizza. Whenever I open the box now, after our order arrives, I see this minuscule little disc of a pizza sitting in there, and I think “That can’t be right! They’ve mixed up my order and sent me a small!”

Anyway, we get pizza delivered at least once a week, sometimes twice, and I’m happy to say that most times I have been able to talk Anna into ordering from Hog’s Back Pizza or The House of Lasagna. Both places always deliver piping hot, made exactly to order, super-tasty pizzas covered in ginormous, truly obscene gobs of cheese.And, their mediums are the size that a medium should be – just enough to feed a hungry 6 foot one inch tall, 210 lb male with two pieces left over to eat cold the next morning.

But, Hog’s Back’s sauce is a little better than house of Lasagna, and House of Lasagna’s crust is a little better than Hog’s Back’s. Other than that, the two pizzas are pretty much equal in just about every aspect. So, it’s always a little bit of a dilemma as to which we are going to order in any given week. (Is my mouth craving better sauce, or better crust this week?)

Of course, The House of Lasagna does have that “Your sixth pizza is absolutely free” deal. And, that’s one heck of an incentive. …*nudge* *nudge* *wink* *wink* Hog’s Back Pizza!

PackOfLlamas: The coupon wasn’t misprinted. The employee just couldn’t get his computer to recognize it, so he made the assumption that it was a misprint on the coupon. But, we get those exact coupons in the mail fairly regularly. We’ve used them quite often. There is no misprint.

But, even if it was misprinted “Well, It’s not my fault!” is the wrong answer to give to the customer. He’s employed by the company, he is acting as representative for the company, and as liaison between the customer and company – he’s getting paid to do it! So, it most certainly IS his fault – it is the fault of the company, and he represents the company! It’s HIS DAMN FAULT! It’s certainly not the customers fault!!!

The customers aren’t being paid to know Pizza Hut’s product – the employees are. The customers aren’t being paid to know what the fuck they want – the employees are being paid to serve them. If you willingly take a job in retail and expect not to ever have to deal with idiots, then you’re a brainless moron who deserves no respect – shut-up and go get a job as a janitor somewhere, or some other job where you’ll never have to deal with the public. Dealing with idiots is part and parcel of working in retail. You either A) know that going in, or B) You’re an idiot. If it’s ‘A’ then you willingly signed on, so shut-up and and do your job. If it’s ‘B’ then you’re an idiot, so see ‘A’. Being in retail and complaining about having to deal with idiots is like being a doctor and complaining about having to deal with sick people.

And, yeah, wow, Pizza Hut employees have it so hard. I once spent 2 years working in the parks department of a township that had over 40,000 hectares of park area that needed regular maintenance, and 4 employees in the parks department in total. I hand dug ditches, cut down and moved massive trees, hand mowed grass, pulled weeds on my hands and knees, shoveled dirt, gravel, asphalt, snow, you name it, loaded and unloaded bricks, concrete, lumber etc., etc., all outside in 100+ degree heat, pouring rain, snow, and biting cold. And, I was paid a full 50 cents over minimum wage at the time. So you’ll have to excuse me if I just can’t seem to sympathize with how unbelievably taxing being a Pizza Hut employee is said to be.

And, as to your “gay” comment: I understand what you’re saying, I just don’t get what it has to do with anything. The entire staff at any given Pizza Hut could be space aliens from the planet Gleep-Zorp-7 for all I care, as long as they can handle their simple job and get a decent pizza to me the way I ordered it.

The bottom line is: the job of a Pizza Hut employee is simple and easy to do. That’s why you get paid minimum wage – because anybody can do your job. If it took some rare skill, or was so demanding and/or taxing that most people were loathe to take on the position, then Pizza Hut employees would be paid good money. But, they aren’t. Because, any idiot can walk in there, or at least should be able to walk in there, and do the job that needs to be done. So, there’s just no excuse for consistently messing up such a simple task.

“FFS…..Pizza Hut is a job, a wage, a few tips here and there, a job, thats it, nothing more, nothing less.”

It’s a simple job with relatively few hardships to endure. It should be a breeze to perform efficiently for anyone with even a modicum of intelligence.

“I dont care about the ignorant ugly customers, I dont care about the lying stealing two faced management, I dont care about the idiots I have to work with…”

You sound like a good worker. You must be a treat to work with. I’m beginning to see at least one problem with Yum! Brands Inc., they appear to have grossly poor standards for selecting staff. If Pizza Hit are regularly hiring workers with your attitude, OF COURSE their service is going to suck.

“We are treated like shit…..so thats the service they get back…SHIT”

No matter how you are treated, you’re hired to do a job. Do your job while working through proper and effective channels to improve the quality of your employment, or go find another job. Simple, huh?

“Dont matter what damn job you have, there should be some respect both ways.”

Oh please! Look at your own comments above. It’s obvious that you’re only interested in respect flowing one way. You seem to expect to go into a minimum wage, brainless, dead-end job that any moron could do, have it be soft and cushy, without too many hassles, and have someone hand you a pay-cheque every week. Brother, it don’t work like that. The pay scale and comfort factor of almost any job is directly linked to the exclusivity and rarity of the service you provide. The skill set required to work in a fast food joint is neither rare nor exclusive. Ergo, the job is going to suck, and you’re not going to get paid shit to do it.

If you were expecting something better, you’re an idiot. If you’re not an idiot, then you knew all of that going in and you agreed to take the job and do the job under those terms.

“Some lazy fat bastard cant refill his own drink for the fourth fucking time????”

Uhhh, I believe that a significant part of the very purpose to going out and paying money to a food service provider is to have them do these sorts of things for you? You’re getting angry at the customers because they are expecting to be waited on by the wait-staff? Are you for real?

“Customers calling us idiots cos there are no P’Zones, when it’s the managements job to check that shit?”

You work in retail. That’s part of the job. See my last response – if you didn’t know this when you accepted the job, then you’re an idiot. When you accepted to receive money in exchange for your work at a retail outlet, you accepted everything that comes along with it. Customers being dicks are a regular feature of practically every retail business on the planet. When you agreed to work there, you agreed to put-up with dickish customers and do your job anyway.

“Snotty stuck up bitches that sit with 12 of there equally nasty friends, for nearly 2 hours, leave the table and floor like a 5year old had a birthday party with monkeys, and then leave a fucking 25cent tip?”

Again, that’s the point of going out and paying money to someone else to take care of all of that. And, tips are not required. You should be grateful they left you anything at all. You see, what you can’t seem to understand is, THAT’S YOUR DAMN JOB! You’re not simply being paid money to take an order and carry food to a table and that’s it. You’re being paid money to do everything that has gone along with retail food service since the beginning of retail food service. That entails dealing with customers, cleaning up messes, putting up with the usual shit, etc., etc.,

“Poor poor customers, how rough they must have it , being waited on hand and foot, “yes sir, no sir, kiss my ass sir”, keep your fucking $1 tip, I’ll survive!!”

That’s what they’re paying money to you for. THEY FUCKING EMPLOY YOU. They are giving you money in exchange for being waited on. You just don’t understand how this whole retail business thing works, do you?

“I’ll tell you what Derek, you come do this job for a week, and I’d gladly chop a tree down with no whining customers, and lets see who’s in the better mood ok?”

I’ve worked retail – I spent years working retail. If you think working at Pizza Hut is more of a taxing job than doing hard, physical, outdoor, three-season labor, then you are a complete moron, end of story. If you’re this riled up and out of place over the hardships of Pizza Hut employment, you wouldn’t last a day working in a township parks department. You’d likely have to be hospitalized after the first couple of hours.

“Lmfao you think cos your pizza is late we are all fools?”

No. I think that the people who can’t figure out how to do a simple-ass job that I could train a monkey to do are fools.

“We know exactly who the fuck to get the pizza too on time and who not to…We know exactly who the fuck to get the pizza too on time and who not to… We have a history on the computer system for each and every customer, including the ones that bitch like little girls…..you do the math!!!”

Strange then how over years of ordering from Pizza Hut, I have very few complaints regarding the speed of their delivery service. There seems to be a flaw in your statement. The post was about the ineptitude of the person taking the order, not the speed of service.

Do you understand the term “very few” ? Or, do you just not know what words mean?

I listed delivery time as one of five complaints I’ve had when ordering 50% of the time. That translates into one fifth of one half as an average, or 10%. Which means that around 90% of the time there is no problem with the delivery time. And, that’s just using the raw numbers that you cited. It’s actually greater than that, as each complaint I listed doesn’t each account for a full one fifth in occurrences. I’d say that my complaints regarding both food being under/overcooked and receiving the wrong order occur much more frequently than complaints regarding delivery times. So, the actual number, I’d say, is well over 90%. Of the orders I receive from Pizza Hut, far fewer than 10% arrive in a unreasonable amount of time – I’d call that “very few.”

Jeez, why did you ever even take a job at Pizza Hut? I’m sure you could have easily stepped into a position in rocket science any time you felt like it.